Managing your payments on The Animal List is straightforward and secure, whether you're hiring animal talent or getting paid as talent. We use Stripe to handle all transactions, ensuring a smooth and reliable payment process. Here's everything you need to know about setting up and managing your payments.
How to Connect Your Payment Details to Stripe
Step 1: Navigate To Account Settings
Click the icon in the top right corner of your dashboard and click Account Settings
Step 2: Provide Banking Details
Click Payout details and enter your banking details
Step 3: Redirect To Stripe
Click Continue and follow the prompts to link your bank account or credit card.
Step 4: Complete Verification
Complete the verification process by providing the necessary details to Stripe.
Step 5: Get Paid
Once your account is linked, you're ready to make or receive payments seamlessly.
Get Paid As Animal Talent
How To Pay For Animal Talent
Paying for animal talent on The Animal List is simple:
Step 1: Set Up Payment Method
Ensure your payment method is connected through Stripe for secure transactions.
Step 2: Browse Listings
Find the animal talent that fits your needs by exploring our listings.
Step 3: Confirm Terms and Dates
Review the terms, scope of work, and completion date. Select the completion date if you need a single day or multiple days of work.
Step 4: Request to Book
Review the packages, including any inclusions, and click "Request to Book."
Step 5: Make Payment
Use your connected Stripe account to complete the transaction. The payment will be held until the job is completed.
Step 6: Confirm Completion
Once the job is done, confirm the completion on your account, and the payment will be released to the talent.
Frequently Asked Questions
What should I do if I encounter payment issues? If you experience any problems with payments you should do the following:
1. Check Your Payment Details: Ensure that your payment information is correct and up-to-date in your Stripe account.
2. Contact Support: If the issue persists, reach out to The Animal List support team through your account or visit our Contact Us page.
3. Stripe Support: For specific issues related to Stripe, visit the Stripe support page for detailed assistance.
How do I know if my payment was successful?
After completing a payment through Stripe, you will receive a confirmation email. You can also check the status of your payment in your account under "Transaction History." If the status shows as "Pending," the payment is still being processed; if it shows as "Completed," the payment was successful.
Can I change my payment method after booking animal talent?
Once a booking is confirmed and a payment method is selected, you cannot change the payment method for that transaction. However, you can update your payment details for future bookings by going to "Account Settings" and updating your payment method in Stripe.
What happens if a job is canceled?
If a job is canceled before it starts:
For Buyers: If you cancel the booking, the payment may be refunded according to the cancellation policy agreed upon at the time of booking. Check the specific terms of the booking for details.
For Talent: If a client cancels the job, the payment may be partially or fully refunded to the client based on the cancellation terms. If the cancellation occurs close to the start date, you may be entitled to a portion of the payment.
How long does it take to receive my payment after job completion?
Once the client confirms that the job is completed, the payment is processed through Stripe and typically takes 1-2 business days to appear in your bank account. Delays may occur depending on your bank's processing times.
What should I do if my payment hasn’t been released after the job is completed?
If your payment hasn’t been released after the client confirms job completion:
1. Double-check the job status in your account to ensure it’s marked as "Completed." 2. Verify that your Stripe account is properly set up and your bank details are accurate. 3. If everything is correct and you still haven’t received your payment, contact The Animal List support team for assistance.
Can I receive payments in a different currency?
Stripe supports multiple currencies, so you can receive payments in a currency different from your local one. However, currency conversion fees may apply. You can set your preferred currency in your Stripe account settings.
Is there a fee for using Stripe on The Animal List?
While Stripe does charge a standard processing fee for transactions, The Animal List does not impose additional fees for using Stripe. The processing fee is typically a small percentage of the transaction amount and is automatically deducted by Stripe.
How do I update my payout details if my bank information changes?
If your bank information changes, you can update your payout details by going to "Account Settings" and selecting "Payout Details." Click "Update" next to your current bank information and follow the prompts to enter your new bank details. Make sure to save the changes to avoid any delays in receiving payments.